Refund and Cancellation Policy

1. Scope of This Policy

Educan is a SaaS-based school management platform. We charge subscription fees to schools and institutions for use of our software. We do not collect student fees directly. All student fee payments are processed by respective schools through their own Razorpay (or other) accounts. This policy covers subscription payments to Educan only; it does not cover refunds related to school fees, which are the sole responsibility of the school and its payment processor.

2. Subscription Cancellation Terms

You may cancel your Educan subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing period unless otherwise agreed. Until the end of that period, you retain access to the platform. We do not provide refunds for partial billing periods already paid.

3. Refund Eligibility

Subscription fees paid to Educan are generally non-refundable. In exceptional circumstances (e.g., duplicate charge, technical error on our side, or as required by applicable law), we may consider a refund on a case-by-case basis. Any such refund, if approved, will be processed within the timeline set out below and only to the original payment method or account used for the transaction.

4. No Refund for Partial Usage

We do not provide refunds for partial usage of the subscription period. If you cancel mid-cycle, you will continue to have access until the end of the paid period; no prorated refund will be issued for the unused portion.

5. Refund Timeline

If a refund is approved by Educan, we will process it within fifteen (15) business days of approval. The actual credit to your account may take additional time depending on your bank or payment provider. We are not responsible for delays caused by third-party processors.

6. School Fees and Razorpay

Refunds for student fees, donations, or any other payments collected by schools through their own Razorpay (or other) accounts are not handled by Educan. Such refunds must be requested from the school or the payment processor in accordance with their policies. Educan is not responsible for refunds related to school transactions.

7. Contact Support

For subscription cancellation requests, refund inquiries, or any questions about this policy, please contact us:

• Email: info.educan.io@gmail.com
• Website: educan.io
• Please include your institution name, registered email, and a brief description of your request.

We will respond to all legitimate requests in accordance with our standard support processes and applicable Indian online business standards.